ARTHI

Last updated: 16 March 2026

This Privacy Policy explains how Earthwax Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit this website, purchase tickets to events, or sign up to receive updates about upcoming shows.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What data do we collect?

We may collect and process the following types of personal data:

Information you provide directly

- Name

- Email address

- Billing information

- Ticket purchase details

- Any information you submit through contact forms or mailing list sign-ups

Information collected automatically

When you use our website, we may collect:

- IP address

- Browser type and device information

- Pages visited and interaction data

- Cookies and similar tracking technologies

2. How We Use Your Personal Data

We use your data for the following purposes:

Ticket Sales

- Processing ticket purchases

- Managing event attendance

- Providing customer support related to your order

Marketing Communications

- Sending newsletters and updates about upcoming shows, tours, and events

- Informing you about ticket releases or special announcements

You will only receive marketing emails if you have opted in or where permitted under applicable law. You can unsubscribe at any time.

Website Operation

- Improving our website

- Analysing visitor behaviour

- Ensuring website security and functionality

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

- Contract – to process ticket purchases and provide event services

- Consent – for sending marketing emails where you have opted in

- Legitimate interests – to improve our website and services

4. Sharing Your Data

We will never sell your personal data, but we may share it with trusted third parties where necessary to operate our services, including:

- Ticketing platforms

- Email marketing providers

- Website hosting providers

- Payment processors

- Analytics services

These providers only process your data on our instructions and are required to keep it secure.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

- Maintaining ticket purchase records

- Managing mailing lists

- Meeting legal or accounting obligations

When data is no longer required, it will be securely deleted or anonymised.

6. Your Rights

Under UK data protection law, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data

- Restrict or object to certain processing

- Withdraw consent for marketing at any time

- Request transfer of your data to another service provider

To exercise these rights, please contact us using the form above.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), but please do try us first so we can help resolve the situation.

7. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

You can control or disable cookies through your browser settings. A separate Cookie Policy may provide further details.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party websites, such as ticketing platforms or social media. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.